Refunds and Exchanges

Please carefully review the event and your selected seating area before purchasing the ticket.

TERMS AND CONDITIONS OF PURCHASING TICKETS FROM WWW.TVKASSA.COM

Before purchasing tickets, please carefully review our Terms and Conditions. The following Terms and Conditions apply to your purchase of tickets directly through us, TvKassa.com. These policies are subject to our terms of use page, which are incorporated by this reference. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue or promoter. You are urged to review your tickets for any additional information that may apply to your attendance to an event.

 

Currency. All ticket prices are stated in U.S. Dollars.

 

Payment Methods. For your convenience, we accept all major credit cards: Visa, MasterCard and the Discover Card.

 

Refunds and Exchanges. All ticket sales are final and are nonrefundable unless the event is canceled or rescheduled. If you have completed your order, entered your purchase information, and had the order confirmed, you may not cancel the order or return your tickets. No exchange of tickets will be made under any circumstances and tickets are not transferable. Under no circumstances will a replacement ticket be issued for any ticket that has been damaged, lost, stolen, or destroyed.

 

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to the tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from TvKassa.com. Should you do so, your tickets may be canceled, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated credit card or who otherwise breaches this provision from using TvKassa.com.

 

Events are Controlled by the Event Providers. TvKassa.com acts only as a ticket selling agent to those who provide events, such as venues, teams, artist representatives and fan clubs, promoters and leagues ("Event Providers"). All aspects of the event itself are controlled strictly by the Event Providers. By purchasing a ticket through TvKassa.com you agree that TvKassa.com will have no liability for any such policies or activities on behalf of the Event Providers or any third party and that any complaints you may have with regard to the event or its cancellation or rescheduling, its content or any other aspect of the event will be directed solely to the Event Providers and not to TvKassa.com and that TvKassa.com will not be liable for any such complaints you may have.

 

Order Confirmation. If you do not receive a confirmation number (in the form of a confirmation email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via TvKassa.com customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

 

Billing Information Verification. Orders are subject to credit card approval and processed only after a billing address, and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, TvKassa.com customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.

 

Canceled and Rescheduled Events. If the event is canceled or rescheduled you will receive a refund for the face value of the ticket. To request a refund, you must forward your original e­mail receipt to info@tvkassa.com. In no event will delivery charges or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

 

Limitation of Liability. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather.

 

Admission Refusal/Ejection. You agree to comply with all of the Event Providers' applicable rules, policies, terms, and conditions ("Event Provider Rules"). Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider Rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

 

You Are Subject to Search. You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

 

Recording, Transmission, and Exhibition. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

 

Unlawful Resale of Tickets; Promotions. Unlawful resale (or attempted resale), counterfeit or a copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes unless formal written authorization is given by us.

 

Agreement. Submitting a ticket order indicates your agreement to these terms and conditions.